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After-Sales Services

Providing high-quality after-sales service ensures customers feel at ease when using and experiencing ONYX products. This includes spare parts replacement, product repairs, system support, software upgrades, and more.

ONYX has established a three-dimensional after-sales service system: "Technology + Supply Chain + Service." This seamlessly integrates technical support, supply chain management, and service assurance to provide customers with a unified and seamless after-sales service experience.

Technical Dimension：

Leverage digital technology to understand on-site conditions in advance, accurately match engineer skills with customer needs, and improve service efficiency.

Supply chain dimension：

Establish an efficient spare parts supply and logistics distribution network to ensure that the parts required for maintenance can be supplied in a timely manner.

Service Dimension：

Focus on the professional capabilities and service quality of the service team, as well as the standardization and regularization of service processes to ensure service quality.

After-Sales Service Process:

When customers encounter problems, they can communicate via WeChat, phone, or email. Leveraging intelligent technology connections, they receive accurate and rapid diagnosis and solutions.

At the same time, the supply chain ensures that required parts arrive promptly based on the bill of materials (BOM).

The service team efficiently completes online repairs or on-site maintenance work, allowing customers to experience convenient, efficient and professional services throughout the entire after-sales process.

Municipal Municipal Wastewater Municipal water supply Recycled Water Reuse Township water supply and drainage Industrial Park New pollutant control Water ecological restoration project

Industry Pretreatment of industrial high-difficulty wastewater Pesticide Industry API pharmaceuticals Chemical waste salt purification Food & Beverage Industry Pharmaceutical Purified water Chip Fabrication Oilfield reinjection water Industrial zero emissions

Commercial Secondary water supply Pool & Aquarium High-quality drinking water POE/POU Aquaculture Cooling Circulating water Laboratory applications

UV-AOPs Wastewater Biodegradability Pretreatment of highly toxic industrial wastewater Chemical active agents Cyanide Organic Complexes

Craftsmanship UV disinfection UV photolysis UV Advanced Oxidation Reverse Osmosis Alternative to pasteurization UV photochemical reaction Ozone oxidation

Resource Recycling waste plastics Construction waste Renovation waste

Municipal WSH UV Disinfection System WTV UV Disinfection Vertical System ZL UV Disinfection System Clear Medium Pressure UV Disinfection System MOL Ceramic Plate CD Ozone Generator UV-AOP Advanced Oxidation System D.FITE Cloth Filter

Industry ZL UV Disinfection System Clear Medium Pressure UV Disinfection System UV-AOP Advanced Oxidation Extrem Medium Pressure UV Disinfection System EX-U UV Sterilizer EX-UPW-TOC UV TOC System MOM Ceramic Plate CD Ozone Generator MOS Ceramic Plate CD Ozone Generator UV-Fenton UV-Oxidation

Commercial EX-L UV Sterilizer EX-U UV Sterilizer ZL UV Disinfection System CLEAR Medium pressure UV Disinfection System OneUV UV Sterilizer Extrem Medium pressure UV Disinfection System UV-AOP Advanced Oxidation MOS Ceramic Plate CD Ozone Generator COG Ceramic Plate CD Ozone Generator

Photochemistry UV-Fenton Medium-pressure UV-Oxidation UV Photolysis Pasteurization UV Alternatives UV Photocatalysis Low Pressure UV-Oxidation

Resource Recycling AI Optical Sorter Al high-speed sorting robot AI heavy-duty sorting robot

Others SATBR Integrated Wastewater Treatment System D.FITE Cloth Filter Modular Wastewater Treatment System ModuOzone Ceramic Plate CD Ozone Generator

After-Sales Services Spare parts replacement Product Repair System Support Renovation Regular maintenance Software Upgrade

Technical Support Process Support Product Training Research & Development Small Test Pilotscale experiment Online dose monitoring UV dose design

Channel Services Municipal Industry Business OEM

Spare parts Low Pressure lamps Low Pressure Amalgam Lamps Medium Pressure Mercury Lamp VUV Low-pressure Mercury Lamp（185nm） Quartz sleeve Ballasts UV Intensity Sensor UV transmittance tester Sealing accessories Other Spare parts replacement

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